We understand that quick and efficient support is essential to your experience. That’s why we’ve integrated Pablo, our AI assistant, directly into our dashboard. He can provide instant answers and streamline your journey. Instead of waiting in line for live chat, he is here to help you find the information you need, 24/7!
Why use our AI Assistant?
By using our AI assistant, you can:
✔ Save time – Get answers instantly without waiting in a queue.
✔ Stay in control – Access step-by-step guidance to resolve common issues yourself.
✔ Streamline Support – Ensure your requests are properly directed, reducing back-and-forth communication.
If the AI is not helping with your specific question, try rephrasing it or using keywords. If the issue persists, the AI will guide you to a live agent.
What can our AI Assistant do for you?
Our AI assistant is available on our dashboard, and it is designed to guide you through various aspects of our services, making your workflow smoother and faster. Here’s how it can assist you:
✅ Order Status: Instantly check the status and tracking code of your orders without having to contact support, using the ORDER LOOKUP feature.
✅ File Setup Guidance: Learn how to correctly prepare and upload your files for production.
✅ Catalog Assistance: Get details about our product catalog, specifications, and customization options.
✅ Dashboard & Service Help: Navigate our platform with ease, discovering how to manage orders, track shipments, and make the most of our services.
How to get the best answers from our AI
To make the most of your AI experience, try these tips when asking questions:
💡 Be specific: Instead of asking, "mug", try "timeframe for mugs shipped to NL", "file setup for mugs", or "types of mugs".
💡Use keywords: Keep it simple—"file setup for jigsaw puzzles" works better than "I need help understanding how to prepare my design files."
💡 Ask one thing at a time: If you have multiple questions, ask them separately for clearer answers.
💡Avoid vague questions: Instead of "I need help", specify what you need help with, like "How do I update my address?"
Note: The specific pricing of products per country is not yet available, but estimates can be found on the product page.
What to do if the AI’s response isn’t clear
Sometimes, the AI might not understand your request perfectly. Here’s what you can do:
🔹 Rephrase your question: Try asking in a different way with more details.
🔹 Check for typos: Small mistakes in wording might confuse the AI.
🔹Follow up for clarification: If the answer isn’t quite right, ask a follow-up question to refine the response.
We are continuously expanding our AI’s knowledge and capabilities. Whenever the AI cannot answer a question, our team is notified to improve future responses.
When will the AI connect you to our Support Team?
While our AI is a powerful tool, some requests require human intervention. If your issue involves the following, the AI will guide you to the correct process and escalate your request efficiently:
🔹 Address change requests: Our AI will direct you to the correct form to ensure your address update is processed correctly.
🔹 Order cancellations & refunds: The AI will help you fill out the proper request form for a smooth resolution.
🔹 Production or Delivery complaints: If you experience an issue with file production or delivery, the AI will assist in gathering the necessary information for our support team to take action.
When to Contact a Live Agent Immediately
For urgent matters that require immediate attention—such as a broken dashboard, malfunctioning feature, or critical service issue—our live support team is ready to assist. In these cases, we recommend reaching out directly through live chat for a swift resolution.
Next time you have a question, let Pablo be your first stop. Experience faster, smarter support—right when you need it the most!