Audience: Role/handover. For Tech-CS triage handling invalid SKU issues and any workflow where merchant priority affects how a ticket is raised.
Purpose: A quick-reference list of merchants on the priority queue, so tickets are raised correctly first time.
How to use this
For invalid SKU issues, check the merchant ID against the table below before raising a ticket to Luke:
- On the list: the ticket should state the SKU needs adding to that merchant's priority queue.
- Not on the list: the ticket should state the invalid SKU needs adding on OneFlow.
Always include merchant name/ID, SKU, order number, and lab in the ticket regardless of which path applies.
Priority-queue merchants
| Merchant ID | Name | Code |
|---|---|---|
| 24285 | Under Lucky Stars | P1 |
| 24515 | TheNightSky | P1 |
| 24725 | Arcos Development AB | LS |
| 25043 | Project J | FY |
| 25846 | Pavo Labs Ltd | P1 — DO NOT CHARGE |
| 27316 | DROOL | DRL |
| 29337 | Green Lili | P1 |
| 44081 | Vybe Interior | P1 |
| 55795 | Gamma Made | P1 |
| 72726 | Canva | P1 — DO NOT CHARGE |
| 75268 | Positive Prints | P1 |
| 101275 | Unique Maps Ltd | UQM |
| 165401 | Fy! Priority Orders | FYAZ |
| 170272 | The Cruise Group Ltd | CGL |
| 293225 | Project J US | FY |
Two merchants are flagged DO NOT CHARGE (Pavo Labs Ltd, Canva). Always check this before any billing action.
Note: this list changes as merchants are added or removed from priority queues. Treat it as last known state and flag if you spot a discrepancy.