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Delivery issues are quite rare but if they do happen we're here to help.There are a few things we recommend checking before getting in contact.1) Is the address correct? We sometimes see customers ...

We import all products initially to provide merchants with seamless fulfilment. While you may only need to fulfil certain products now, this comprehensive approach ensures:1) You can instantly enab...

As of January 1, 2025, Switzerland requires marketplaces like Etsy to collect 8.1% VAT on all orders delivered to Swiss addresses, regardless of the seller's location or the order value.How does Et...

We know the recent US tariff announcements might be causing some uncertainty, so we’d like to clearly explain what this means for your print on demand business. Key clarification: These tariffs on...

Production issues are rare but can happen on occasion. If you do have any items with print defects or quality issues, please open a complaint using this form within 30 days of receiving the order.I...

Our dashboard can sometimes show different currencies when you are searching for products however, if you click on either the view details button or info buttons (highlighted below) This will bring...

No we don't send any invoices with our pricing information in the orders. However, we do sometimes need to add pricing information to the package for customs. If you are ordering using one of our e...

Unfortunately this isn't something that is currently possible however it is something that is on our development roadmap, as well as Two-factor authentication (2FA), as we know how valuable it is t...

We print full bleed and do not add borders as standard so the prints and rolled canvases will be the size listed on the product.If you are wanting to order a rolled canvas to then stretch it over a...

We would never message your customers directly. If you are using one of our sales channel integrations to fulfil orders, any order confirmation or shipping emails should be sent by your e-commerce ...