hannah

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Activity overview

Latest activity by hannah
  • hannah created an article,

    Layflat photo books: File set up guidelines

    File set up and sizes Your content should be the same size as the book size. For example, if creating an A4 book, your content should measure 297 x 210 mm.   Hardcover book sizes Size  Ori...

  • hannah created an article,

    Softcover photo books: File set up guidelines

    File set up and sizes Your content should be the same size as the book size. For example, if creating an A4 book, your content should measure 210 x 297 mm.   Softcover book sizes Size  Ori...

  • hannah created an article,

    Hardcover photo books: File set up guidelines

    File set up and sizes Your content should be the same size as the book size. For example, if creating an A4 book, your content should measure 210 x 297 mm.   Hardcover book sizes Size  Ori...

  • hannah created an article,

    I don't have a myshopify.com store - how do I connect to your shopify sales channel?

    To find the reference to enter in the box below, please go to your shopify store and check the url - so in the example here- https://admin.shopify.com/store/store-name - you would put store-name in...

  • hannah created an article,

    How do I change my email notification preferences?

    To change your email notification preferences, please log in to the dashboard and then go to preferences     You can then choose to switch on or off order notifications (New order and shipment conf...

  • hannah created an article,

    How do I delete my account?

    To delete your account, please email support@prodigi.com from your account email address and let us know your merchant id (you can find this under your profile here) and that you would like to dele...

  • hannah created an article,

    How do I change my account email address?

    If you need to change your log in email address please email support@prodigi.com and we'll be happy to help get this sorted for you.We will need to know the old email address, the new email address...

  • hannah created an article,

    ​​How is Prodigi addressing the new GPSR regulations coming into force on 13th December 2024, particularly regarding product labels and instructions for use?

    Prodigi is aware of the upcoming General Product Safety Regulation (GPSR) and is taking steps to ensure compliance for sales to the UK, EU and Northern Ireland. Until 13th December 2024, specific p...

  • hannah created an article,

    What is the difference between Mail4Me Direct Delivery and Mail2Me Self Send?

    Our fine art greetings cards offer two distinct delivery options: Mail4Me Direct Delivery and Mail2Me Self Send. While both options ship to the address you provide in our system, they differ in how...

  • hannah created an article,

    Will customers have to pay Customs on delivery?

    We ship locally where possible to help recipients avoid customs fees upon arrival. However, in some cases, these fees are unavoidable. While the end customer is responsible for paying customs charg...