hannah

  Yes, you can include a certificate of authenticity (CoA) with your orders by using our order pausing feature. This gives you time to upload and attach your custom certificate before the order mov...

If you have received an order for your Etsy/Shopify/WooCommerce/Squarespace/Adobe Commerce/BigCommerce store and it hasn't appeared on your prodigi order dashboard, there are a few things to check....

You can export a list of your orders by going to your orders page and pressing the export button in the top right.When you press this, you will get the choice to export a csv of your orders for eit...

As orders are printed on demand you shouldn't need to set inventory because they are "Unlimited Inventory"However, if you see the shopify our of stock message, there are a couple of options you can...

If you need to change your billing address, you can do this by going to billing section under settings hereIf the new address does not appear valid and will not save, this means that your new addre...

No, the Prodigi Pro discount can’t be combined with any existing bespoke or account-level discounts. If you're subscribed to Prodigi Pro, you’ll have access to either your current bespoke product p...

If we receive an order for a product via a sales channel which is set to be fulfilled by prodigi but the item isn't fully configured, we will set the order as 'Needs Attention.'For example, the pro...

The free Black and White single sided packing slips can be sent with all fine art prints, framed prints and canvas orders from partner labs as well as all products made in house.

Our custom packaging inserts are branded additions like stickers, postcards and delivery notes that can be included with your orders to enhance your brand presence. With Prodigi Pro, you receive a ...

Your dedicated account manager will be your go-to point of contact for all things Prodigi. From sharing business growth advice to helping you optimise your account, they’re here to support your jou...