hannah
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Recent activity by hannah-
How do I get a list of my orders?
You can export a list of your orders by going to your orders page and pressing the export button in the top right.When you press this, you will get the choice to export a csv of your orders for eit...
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How can I fix the shopify out of stock message?
As orders are printed on demand you shouldn't need to set inventory because they are "Unlimited Inventory"However, if you see the shopify our of stock message, there are a couple of options you can...
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How do I change my billing address?
If you need to change your billing address, you can do this by going to billing section under settings hereIf the new address does not appear valid and will not save, this means that your new addre...
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I already have a bespoke discount on my account. Will the Prodigi Pro discount be applied in addition to that?
No, the Prodigi Pro discount can’t be combined with any existing bespoke or account-level discounts. If you're subscribed to Prodigi Pro, you’ll have access to either your current bespoke product p...
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Why am I receiving 'Needs Attention" emails?
If we receive an order for a product via a sales channel which is set to be fulfilled by prodigi but the item isn't fully configured, we will set the order as 'Needs Attention.'For example, the pro...
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Which products support the free packing slips?
The free Black and White single sided packing slips can be sent with all fine art prints, framed prints and canvas orders from partner labs as well as all products made in house.
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What are branded packaging inserts and how do they work with Prodigi Pro?
Our custom packaging inserts are branded additions like stickers, postcards and delivery notes that can be included with your orders to enhance your brand presence. With Prodigi Pro, you receive a ...
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What does having a dedicated account manager include?
Your dedicated account manager will be your go-to point of contact for all things Prodigi. From sharing business growth advice to helping you optimise your account, they’re here to support your jou...
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What does “priority customer support” mean?
Priority customer support means your enquiries and support tickets will be fast tracked to the front of our queue. Prodigi Pro subscribers receive faster response times, dedicated attention from ou...
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How can I check if my Pro subscription is active?
You can verify your Prodigi Pro subscription status in the subscriptions section of your Prodigi dashboard. This will show your current plan, billing cycle and next payment date.