hannah
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Will I be charged for branded inserts on reprinted orders?
If branded inserts were included in the original order, they'll be included in all subsequent reprints. When we reprint an order free of charge, you won't be charged for the branded inserts. Howeve...
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What happens if branded inserts aren't available for my order?
The availability of branded inserts can sometimes change during the order fulfilment process. Here's what you need to know: If you submitted an order expecting branded inserts, but they become unav...
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How do I access branded insert settings for different order methods?
You can manage branded insert settings for various order methods as follows: Sales channel integrations Navigate to the settings for each configured sales channel and locate the ‘Default branded ...
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Can I delete a branding set?
Yes, you can delete a branding set. Here's what you need to know: When you request to delete a set, you'll see a warning message asking for confirmation. Once you confirm, the profile will no longe...
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Which order methods support branded inserts?
Branded inserts are supported across all Prodigi order methods, including: All configured sales channel integrations Manual order form (including CSV importer) Print API When you create a new b...
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How do I turn branded inserts on or off for my orders?
You can customise which types of order receive your custom inserts by logging into your Prodigi dashboard and navigating to the ‘Branding’ tab in your account settings. Click ‘Edit’ on an insert se...
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How do I add an image to a branded insert?
To add an image to a branded insert, first create an inserts set by clicking ‘Add insert set’ and selecting your inserts type. Then, upload a new image or choose one from your image library. The im...
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How can I manage branded inserts for my orders?
You can manage branded inserts for your orders by logging into your Prodigi dashboard and navigating to the ‘Branding’ tab in your account settings.In this section, you can take the following actio...
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What are the print dimensions for branded inserts?
Please refer to the following table for exact print dimensions for each type of branded insert.
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What file formats are accepted for branded inserts?
We accept the following file formats for branded inserts: PDF PNG JPG