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How do I get my verification code?Your code will be sent to the email address registered on your Prodigi account.How long is the code valid for?Codes are valid for 10 minutes. You have three attemp...

Several EU countries have introduced new customs handling fees on shipments valued at €150 or less arriving from outside the EU. Depending on the destination and carrier, you may see small changes ...

Not currently, no. You’ll need to create your Shopify listings first, before importing them into Prodigi by connecting your store from within your Prodigi dashboard. However, we do hope to offer th...

What is the product preview feature? The product preview feature is a mockup tool located in the Prodigi dashboard image editor. This tool is available to merchants who use our manual order form, C...

Not currently, no. You’ll need to create your product listings in your store first, before importing them into Prodigi by connecting your store from within your Prodigi dashboard. However, we do ho...

If you’re new to Prodigi and have just created an account with us, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab. Next, click...

File set up and sizes The number of pages for our fully customisable spiral notebooks is 122 pages, including the front and back covers. Please supply four separate PDFs: front cover, back cover, a...

File set up and sizes The number of pages for our fully customisable paperback notebooks is 122 pages, including the front and back covers. Please supply four separate PDFs: front cover, back cover...

  Yes, you can include a certificate of authenticity (CoA) with your orders by using our order pausing feature. This gives you time to upload and attach your custom certificate before the order mov...

If you have received an order for your Etsy/Shopify/WooCommerce/Squarespace/Adobe Commerce/BigCommerce store and it hasn't appeared on your prodigi order dashboard, there are a few things to check....