If the recipient’s address was wrong, then you’re held responsible. The delivery service will usually send the package back to the return address (which will be one of our print labs).
If the package is returned to us, then we’ll contact you and clarify the recipient’s address before reshipping at your cost. However, packages are not always returned. In this case, you will have to make another order of the product to send to the recipient.
To avoid these situations, we recommend double-checking the recipient’s address before placing an order to ensure accurate delivery and prevent additional costs or inconvenience for both you and your customer.
We also recommend making sure the recipient's contact details are on the order so the courier can notify them about any delivery attempts or if an order is waiting for collection