hannah
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Recent activity by hannah-
Are Prodigi branded inserts free of charge?
Black and white packing slips are free of charge. These are supported for products shipped from our in-house facilities as well as for many of the facilities in our partner network. All other bran...
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Why do I see "This product is not available for delivery to your location" on my shopify checkout?
The error message - This product is not available for delivery to your location - may show on your shopify checkout if you do not have shipping rates set up for your products.To check this, please ...
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What should I do if my order has not arrived?
Delivery issues are quite rare but if they do happen we're here to help.There are a few things we recommend checking before getting in contact.1) Is the address correct? We sometimes see customers ...
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Why does your Sales channel integration import all my products?
We import all products initially to provide merchants with seamless fulfilment. While you may only need to fulfil certain products now, this comprehensive approach ensures:1) You can instantly enab...
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What’s changed for Etsy orders shipped to Switzerland?
As of January 1, 2025, Switzerland requires marketplaces like Etsy to collect 8.1% VAT on all orders delivered to Swiss addresses, regardless of the seller's location or the order value.How does Et...
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How do I get in contact?
If you have any queries about pricing or discounts, please contact our wonderful sales team on sales@prodigi.comIf you need to contact us about anything else, we have our helpful AI assistant Pablo...
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What do the US Tariff changes mean for me?
We know the recent US tariff announcements might be causing some uncertainty, so we’d like to clearly explain what this means for your print on demand business.What is the de minimis exemption?The ...
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What should I do if I have an issue with the production of an order?
Production issues are rare but can happen on occasion. If you do have any items with print defects or quality issues, please open a complaint using this form within 30 days of receiving the order.I...
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Why do I see different currencies on the dashboard?
Our dashboard can sometimes show different currencies when you are searching for products however, if you click on either the view details button or info buttons (highlighted below) This will bring...
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Do you send pricing information with the orders?
No we don't send any invoices with our pricing information in the orders. However, we do sometimes need to add pricing information to the package for customs. If you are ordering using one of our e...