Before an order is in production it can be cancelled and refunded by pressing the “cancel” button in your dashboard. Once an order has been submitted to production an order can still be cancelled, but we will only provide a refund for unused shipping.
We recommend configuring a pause window to your orders to delay them going into production if you need to ensure a cancellation window is always available.
Please try this option first and if the option to cancel isn’t there contact support us as soon as possible - if the order has not yet been processed by the printer we may be able to stop it for you.