We accept Visa, Mastercard, American Express and PayPal as payment methods. To place orders, you must either register a valid credit or debit card, or add your PayPal account.
All payment details are verified and stored securely by Stripe – our payment processing platform. Stripe is a secure service that tokenises your details to obfuscate your data when creating a payment authorisation between your bank and our services, meaning that we as a business never have access to your information.
Can I pay by Direct Debit?
If you’re on a weekly or monthly invoicing schedule, you’re required to set up Direct Debit as your primary payment method. This allows us to collect your invoice payments automatically from your bank account, instead of charging your card or PayPal account manually.
Direct Debit is currently supported for merchants based in the UK (via BACs), EU (via SEPA) and US (via ACH). Payments are processed through secure, bank-to-bank transfers and typically take 4-6 business days for BACs and ACH, or 7-8 business days for SEPA.
Why is Direct Debit required for invoiced merchants?
To streamline operations and reduce failed payments, all merchants on weekly or monthly invoicing are required to use Direct Debit. It’s a more efficient and reliable method of payment, especially for high-volume businesses.
What are the benefits of paying by Direct Debit?
As well as being our standard payment method for invoiced merchants, Direct Debit offers several key benefits:
- Fewer failed transactions and payment delays
- Less admin – invoices are settled automatically
-
Smoother cash flow and fewer manual tasks for your team
How do I set up Direct Debit?
If you’re a new merchant and want to pay by Direct Debit on a weekly or monthly invoicing schedule, here’s how to get started:
- Contact our sales team at sales@prodigi.com to check your eligibility for weekly or monthly invoicing.
- Our finance team will then run a credit check.
- If approved, you’ll need to review and agree to our terms of service for invoicing and Direct Debit payments.
- To complete setup, you’ll need to connect a bank account and add a backup payment method (either a card or PayPal). The backup will only be used if there’s an issue charging your connected bank account.
- Once your bank account is connected, we’ll transition you to the new payment schedule. While the Direct Debit setup is being finalised, payments may be taken from your backup payment method. After that, Direct Debit will become your default payment method for all future invoices.
To begin the process or find out more, contact us at sales@prodigi.com.
Will I still need a backup payment method?
Yes. Even if you pay by Direct Debit, you’ll still need to register a valid backup payment method – either a card or PayPal account – in your Prodigi dashboard. This will only be used if a Direct Debit payment fails.
Can I cancel my Direct Debit mandate?
You can cancel your mandate at any time, but Direct Debit is mandatory for all merchants on invoicing. If a mandate is cancelled, your account will automatically fall back to your registered backup payment method to avoid service interruption, but we may review your invoicing eligibility if Direct Debit isn’t re-established promptly.
Can I pay by Direct Debit if I’m outside the UK, EU or US?
Not at this time. Direct Debit is currently only available to merchants based in the UK, EU or US. We’re actively working to expand support to other regions in the future.