If you’re new to Prodigi and have just created an account with us, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab. Next, click ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.
To switch from paying with a card to using your PayPal account, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab, where you’ll see your existing card on file. Click ‘Delete payment details’ and, once the card details have been successfully deleted, select ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.
Once your PayPal account has been successfully added, it will appear as linked to your Prodigi account in the ‘Billing’ section of your Prodigi dashboard. If you have any issues with adding your PayPal account, please contact us at support@prodigi.com.
If you wish to remove PayPal as a payment method from your Prodigi account, you’ll receive an email from PayPal at the email address associated with your PayPal account, not your Prodigi email (if these email addresses are different).
Please note that we do not have access to merchants’ PayPal account details. If you’ve forgotten these, please go to the PayPal login page and follow the ‘Forgotten email address’ and/or ‘Forgotten password’ instructions to recover your email address and/or reset your password.
Is there an additional fee for using PayPal?
There are no additional fees for merchants using PayPal to purchase print on demand products via Prodigi. Payments made to us via PayPal will also be processed by Stripe – our payment processing platform.
Can I use two different payment methods?
No, not at the moment. Currently, you can only have either a card or a PayPal account linked to your account.
If you currently pay for your orders via weekly or monthly invoices, you can choose to replace your card details with a PayPal account in your Prodigi account if you prefer. When we generate your invoice and process the payment, we’ll charge either your card or your PayPal account, depending on which payment method you’ve set up in your account.
Can I get a refund if I pay for my print on demand orders with PayPal?
Yes. Our refund policy applies to all payment methods, including PayPal. Refunds are processed via Stripe back to the original method of payment.