The availability of branded inserts can sometimes change during the order fulfilment process. Here's what you need to know:
If you submitted an order expecting branded inserts, but they become unavailable during the order allocation process, you won't be charged for the inserts. The order details in your Prodigi dashboard will clearly show that no inserts were included.
On the other hand, if you submitted an order without expecting branded inserts, but the order is later routed to a Prodigi facility where inserts are available, and an appropriate branding set exists for your account, the inserts will be added. In this case, you'll be charged for these inserts, and the order details in your dashboard will clearly show the addition of inserts and associated charges.
In both scenarios, we strive to keep you informed about any changes to your order's branded insert status and associated costs through your Prodigi dashboard.
If your order won't be processed by a Prodigi facility, this will be clearly indicated in the ‘Inserts’ section of your order summary. The price breakdown will show zero cost for branded inserts, and you won't be charged for them. However, if your order is split between two print facilities and one is a Prodigi facility, branded inserts will still be included and charged as normal.