Delivery issues are quite rare but if they do happen we're here to help.
There are a few things we recommend checking before getting in contact.
1) Is the address correct? We sometimes see customers mis-type their house number or postal code so it is worth double checking to rule this out as an issue.
2) if the tracking shows the order has been delivered, please check around the property and with neighbours.
3) Is the order outside the delivery time and are there any issues reported here ?
If the order cannot be located, please contact us using this form so we can investigate further and help resolve the issue for you.
What should I do if my order has not arrived?
