Before taking any action, it’s good to know the key difference between canceling your Prodigi Pro subscription and permanently deleting your Prodigi account.
We’re always here to help, so let’s walk through what each option means.
Canceling your Prodigi Pro subscription
If you're considering stepping back from Pro, you won’t lose your account, but you will lose access to premium features, including:
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Pro-exclusive discounts
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Discounted Branded inserts
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Early access to new features
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Dedicated support
If you cancel your Prodigi Pro subscription, your account will automatically switch to the free Core plan at the end of your billing cycle. You’ll still have access to all your orders, products, and settings - without the super Pro perks.
👉 How to cancel your Pro subscription
Deleting your Prodigi account
Deleting your Prodigi account is a permanent action. This will:
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Erase all personal data from our systems
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Remove access to your storefront, orders, products, and billing history
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Apply to all users, whether on Core or Pro
Once deleted, your account cannot be recovered.
Still unsure?
Whether you're exploring options or thinking about leaving, we’re here to help you. Contact our support team explaining your situation and providing your merchant ID — we’d gladly help you make the best choice for your needs.