Your invoices and credit notes are available to view and download directly from your Prodigi dashboard, either one at a time or in bulk. You'll also continue to receive your invoices by email.
If you pay per order, you'll see one invoice for each order, the same as the invoice you receive by email.
Where to find your invoices
| 1 | Log in Log in to your Prodigi dashboard. |
| 2 | Open Billing In the left-hand menu, under Settings, click Billing. |
| 3 | Find the Invoices section Scroll down past your billing information and payment methods to the Invoices section. |
Here you'll also see your Invoice frequency (for example, Pay per order).
Choosing a date range
Under Download invoices, use the Period dropdown to choose which invoices are shown:
- Last month
- Last 3 months (default)
- This year
- Custom
The From and To dates update automatically when you choose a period. To set your own dates, select Custom and enter them in the date fields.
Downloading a single invoice
Each invoice in the list shows its invoice number and issue date. Click PDF or CSV next to the invoice to download it in that format.
Credit notes are labelled Credit Note next to the reference number.
Downloading several invoices at once
| 1 | Select your invoices Tick the box next to each invoice you want, or tick the box at the top of the list to select every invoice shown. You can also click Select all below the list to select all invoices in the chosen period. |
| 2 | Download Click Download PDFs or Download CSV. |
Your invoices will download as a single zip file. To start again, click Clear selection.
Why can't I download some older invoices?
All invoices issued from now on will be available to download. Some historic invoices may only be available as CSV, and some may show No files available. If you need a copy of one of these, please contact our support team.
Need to change your billing details?
You can update your business name and address in the Billing information section on the same page. Billing country can't be changed, as this has tax implications and currency implications. To change your invoicing frequency, this is available for high volume merchants only, please contact sales@prodigi.com.
Quick glossary
| Invoice | A record of what you've been charged for your orders. |
| Credit note | A document that reduces or cancels an amount previously invoiced. |
| Invoice frequency | How often you are invoiced, for example monthly. |
| A fixed-layout document, best for viewing, printing or sharing. | |
| CSV | A plain data file that opens in spreadsheet tools such as Excel or Google Sheets. |
| Zip file | A single compressed file containing several files. Open it on your computer to access the invoices inside. |