Account
About Prodigi
Ordering
- How do I place orders?
- Can I order sample prints?
- Why do I see different currencies on the dashboard?
- Do you send pricing information with the orders?
- What emails do you send to my customers?
- Is there a minimum number of sales I need to commit to?
Integrations
- How can I integrate with your platform?
- Do you have an integration for Hostinger?
- Do you have an integration for EKM?
- Do you have an integration for TikTok?
- Do you have an integration for Amazon?
- Do you have an integration for Ebay?
Images
- How do I create a photo book?
- How do I add a message to a card and/or a back image?
- Layflat photo books: File set up guidelines
- Softcover photo books: File set up guidelines
- Hardcover photo books: File set up guidelines
- How to create personalised stickers with Prodigi
Printing and Production
- What should I do if I have an issue with the production of an order?
- Can you print on products I send to you?
- How do I comply with EU GPSR requirements?
- Will my customers know that Prodigi fulfils my orders?
- What is “white-label dropshipping”?
- What is dropshipping?
Shipping
- How much will it cost to ship my order?
- How should I set up shipping for my store?
- I have placed an order with overnight shipping, when will it arrive?
- Where will my order be shipped from?
- What happens if a product is damaged in transit?
- What are your general estimated shipping times for standard shipping?
Packaging
Payments and Pricing
- When do you take payment for an order?
- What currency will I be charged in?
- How long does it take for payments and refunds to process?
- How much profit can I make on each sale?
- Is it possible to get a discount if placing a high volume of orders?
- How do currency conversions work?
Returns
Products
- What Products do you offer?
- Do your prints or rolled canvases have borders as standard?
- What is the difference between Mail4Me Direct Delivery and Mail2Me Self Send?
- What papers do you have available globally?
- What products are on the shopify app?
- Can you tell me more about your frames?
Taxation
- What is the difference between OSS and IOSS?
- What is OSS and how do I register?
- Should I register for VAT in the EU?
- Will customers have to pay Customs on delivery?
- What is IOSS and how do I register?
- How will sales taxes and/or VAT be applied to our invoices?