Account
About Prodigi
Ordering
- How do I place orders?
- Can I order sample prints?
- Is there a minimum number of sales I need to commit to?
- Can I still place bulk orders if I manage multiple ecommerce stores (Etsy & Shopify, for instance)?
- What rights do my customers have to cancel orders?
- What if I (or my customer) want to cancel an order?
Integrations
- How can I integrate with your platform?
- I don't have a myshopify.com store - how do I connect to your shopify sales channel?
- Why isn't my store connecting?
- Why aren't my new products/variations showing on Prodigi yet?
- Do you have a Print API?
- Do you have a Shopify Integration?
Images
- Layflat photo books: File set up guidelines
- Softcover photo books: File set up guidelines
- Hardcover photo books: File set up guidelines
- How to create personalised stickers with Prodigi
- How to create custom glow in the dark art with Prodigi
- How to prep your artwork for custom foil printing
Printing and Production
- How is Prodigi addressing the new GPSR regulations coming into force on 13th December 2024, particularly regarding product labels and instructions for use?
- Will my customers know that Prodigi fulfils my orders?
- What is “white-label dropshipping”?
- What is dropshipping?
- What are average production times?
- How do you orientate my images when printing?
Shipping
- How much will it cost to ship my order?
- Where will my order be shipped from?
- What happens if a product is damaged in transit?
- What are your general estimated shipping times for standard shipping?
- Why hasn’t my order been delivered yet?
- How does pricing work when shipping multiple items?
Packaging
Payments and Pricing
- How long does it take for payments and refunds to process?
- How much profit can I make on each sale?
- Is it possible to get a discount if placing a high volume of orders?
- How do currency conversions work?
- How do I pay you for my orders?
- Where can I find a full list of Prodigi prices?