Prodigi Pro
- I already have a bespoke discount on my account. Will the Prodigi Pro discount be applied in addition to that?
- What are branded packaging inserts and how do they work with Prodigi Pro?
- What does having a dedicated account manager include?
- What does “priority customer support” mean?
- How can I check if my Pro subscription is active?
- What if I’m not seeing my discount?
Account
- Queries about logging in with 2FA
- How do I get a list of my orders?
- How do I change my billing address?
- Delete your account vs. cancel your Prodigi Pro subscription — what’s the difference?
- Can I add additional users to my account?
- Can I change the dashboard language?
About Prodigi
Ordering
- How can I place orders with Prodigi?
- Can I order sample prints?
- Why do I see different currencies on the dashboard?
- Do you send pricing information with the orders?
- What emails do you send to my customers?
- Is there a minimum number of sales I need to commit to?
Integrations
- How can I integrate with Prodigi?
- Can I create my product listings in Prodigi and then sync them to my Shopify store?
- Can I create my product listings in Prodigi and then connect them to my ecommerce store?
- Why hasn't my sales channel order pulled through to Prodigi?
- How can I fix the shopify out of stock message?
- Why am I receiving 'Needs Attention" emails?
Images
- Layflat photo books: File set up guidelines
- Softcover photo books: File set up guidelines
- Hardcover photo books: File set up guidelines
- How to create personalised stickers with Prodigi
- How to create custom glow in the dark art with Prodigi
- How to prep your artwork for custom foil printing
Printing and Production
- What should I do if I have an issue with the production of an order?
- Can you print on products I send to you?
- How do I comply with EU GPSR requirements?
- Will my customers know that Prodigi fulfils my orders?
- What is “white-label dropshipping”?
- What is dropshipping?
Shipping
- How much will it cost to ship my order?
- Why do I see "This product is not available for delivery to your location" on my shopify checkout?
- What should I do if my order has not arrived?
- How should I set up shipping for my store?
- I have placed an order with overnight shipping, when will it arrive?
- Where will my order be shipped from?
Packaging
- Can I create a certificate of authenticity for my orders?
- Which products support the free packing slips?
- How are branded inserts handled for orders with multiple shipments?
- Will I be charged for branded inserts on reprinted orders?
- What happens if branded inserts aren't available for my order?
- How do I access branded insert settings for different order methods?
Payments and Pricing
- How can I add PayPal as a payment method to my account?
- Do you offer discounts?
- When do you take payment for an order?
- What currency will I be charged in?
- How long does it take for payments and refunds to process?
- How much profit can I make on each sale?
Returns
Products
- What Products do you offer?
- Do your prints or rolled canvases have borders as standard?
- What is the difference between Mail4Me Direct Delivery and Mail2Me Self Send?
- What papers do you have available globally?
- What products are on the shopify app?
- Can you tell me more about your frames?
Taxation
- EU Customs Changes from 1 July 2026 — FAQ
- What’s changed for Etsy orders shipped to Switzerland?
- What do the US Tariff changes mean for me?
- What is the difference between OSS and IOSS?
- What is OSS and how do I register?
- Should I register for VAT in the EU?